I am receiving network error messages when I try to connect my TiVo to the Internet.

Article ID: #1068

Network Setup and Troubleshooting

Your DVR should be connected to your network only after you have completely set up the network and verified that your modem, router, and PC are communicating properly with your Internet Service Provider. You should also make sure that any security measures you installed on your network are configured to allow the DVR to exchange information with the TiVo Service over the internet.

The following table defines network-related error messages with links to articles you can use to resolve your issue.

 

 N01

 

 

 

 

 

No network adapter

A network adapter was not detected. (N01)

Please make sure that your network adapter is securely plugged into a USB port on the back of the DVR.
 

 

 

Which network adapters work with my TiVo DVR ?

TiVo Wireless G USB Adapter troubleshooting

General network troubleshooting tips

How to connect a TiVo DVR to your network 

 

 

 

 N02

 

 

 

 

 

 

 

 

No DHCP server

A DHCP server could not be located on the network. (N02)

If the DHCP server is part of your home network, verify that it is turned on and properly configured. If you are using a wired network, check that your Ethernet cable is securely connected.

If you are using an encrypted wireless network, check that your network password is correct.
 

 

 

I received error message N02 or N07 

 

 

 

 

 

 

 

 N03

 

 

 

 

 

 

 

DHCP lease denied

The DHCP server was unable to supply an IP address. (N03)

It might be temporarily out of IP addresses. Wait a few minutes, then try connecting again. If the DHCP server is part of your home network, try increasing the number of IP addresses it can assign.

 

 

How to configure network settings on your DVR

General network troubleshooting tips

 

 

 

 

 

 N04

 

 

 

 

 

DHCP error

Problem with the DHCP server. (N04)

Please verify that the DHCP server is properly configured.

 

 

How to configure network settings on your DVR

General network troubleshooting tips

 

 

 

 N05

 

 

 

 

 

 

 

Duplicate IP address

The specified IP address (<IP Address>) is already in use by another device on the network. (N05)

Change your network settings to use a different (and unused) IP address.

 

 

How to configure network settings on your DVR

 

 

 
 
 
 
 

 N06

 

 

 

 

 

 

 

 

 

 

 

 

Wireless network not found

Could not connect to the wireless network (<Network Name>). (N06)

  1. Make sure your wireless network is operational, your wireless network settings are properly configured, and that you have sufficient signal strength at this location.
  2. Select Change network settings to make any necessary changes to your network name and password.
  3. If your wireless network uses an access list, make sure this adapter’s MAC ID (<XX:XX:XX:XX:XX:XX>) has been added to the network’s access list. Make this change in your wireless access point’s settings and then try again.
  4. Check for possible interference sources nearby, such as microwave ovens or cordless phones.
  5. Try rebooting your router or wireless access point.
 
 

How to configure network settings on your DVR

General network troubleshooting tips

 

 

 

 

 

 

 

 

N07 

 

 

 

 

 

 

 

 

 

Gateway not found

The gateway (router) could not be located. (N07)

  1. Please make sure your network is operational and correctly configured.
  2. If you are using an encrypted wireless network, check that your network password is correct.
  3. Try rebooting the gateway (router).
 
 
 
 
 
 

I received error message N02 or N07

 

 

 

 

 

 

 

 

 N08

 

 

 

 

 

 

 

Adapter not set up

Your network adapter has not been set up for use with the DVR. (N08)

Select Change network settings to begin setting up your network adapter.

 

 

How to configure network settings on your DVR

 

This error can also appear when the DVR attempts to connect to the TiVo Service during Guided Setup and the broadband connection is not active. If you are running Guided Setup and get this error, see:

General network troubleshooting tips

 N09

 

 

 

 

 

 

Gateway not configured

A gateway (router) has not been specified. (N09)

Select Change network settings to specify the TCP/IP settings for your gateway.

 

 

How to configure network settings on your DVR

 

 

 

 

 

 

 N10

 

 

 

 

 

 

 

 Access point not found

The DVR could not connect to your wireless access point. (N10)

Verify that your access point is operational, your wireless network settings are properly configured, and that you have sufficient signal strength at this location.

 

 

General network troubleshooting tips

How to configure network settings on your DVR

 

 

 


 N11

 

 

 

 

 

 

Connection interrupted

The connection was interrupted. (N11)

There might be a temporary problem with your home network or your Internet connection

 

 

General network troubleshooting tips

 

 

 

 

 

 

 N12

  N14 

 

 

 

 

 

 

N12: Service not answering

N14: Service Unavailable

The TiVo Service is not answering. (N12)

There might be a temporary problem with the service.

 

 

These errors are rare, but they may occur when the DVR tries to connect to the TiVo service and gets no “handshake” back. The issue is usually solved by waiting a few minutes and then attempting to connect again. 

 

 

 

 
 

N13 

 

 

 

 

 

 

Service not found

The TiVo Service is not answering. (N13)

There might be a temporary problem with the Internet.

 

 

 

N13 error messages are often the result of closed or blocked ports, or firewalled IP addresses. For troubleshooting steps, go to What network ports and IP addresses do I need open when using my TiVo DVR?

 

 

 

 N15 to N20

 

 

 

 

 

 

 

 

 

 

 

 

N15: Could not get account status
N16: Problem downloading messages
N17: Failed while negotiating
N18: Failed while configuring
N19: Unrecoverable error
N20: Preparation error

If the DVR is in Guided Setup:

Unrecoverable Guided Setup error. (message number)
Restart the DVR.

Otherwise:

Problem encountered while connecting to the TiVo service. (message number)
Restart the DVR and try again.

 

 

These messages notify you that a specific operation failed during the connection to the TiVo Service.

To resolve the issue, unplug the power cord on the DVR, wait 20 seconds, and then plug it in again.

If the DVR was in Guided Setup, it will resume automatically after the DVR restarts.

If the DVR is not in Guided Setup, try making a connection again after the restart. From TiVo Central, select Messages & Settings > Settings > Network >Connect to the TiVo service now.

 

 

 

 

 

 N21

 

 

 

 

 

 

 

 

 

No DNS response

The DNS server was located, but is not responding properly. (N21)

If the DVR is in Guided Setup:

Verify that your network settings are correct.

Otherwise:

Verify that your network settings are correct and that there is a connection to the Internet.

 

General network troubleshooting tips

How to configure network settings on your DVR

 

 

 

 

 

 

 N22

 

 

 

 

 

 

 

 

 

DNS not found

The DNS server could not be located. (N22)

If the DVR is in Guided setup:

Verify that your network settings are correct.

Otherwise:

Verify that your network settings are correct and that there is a connection to the Internet.

 

 

How to configure network settings on your DVR

General network troubleshooting tips

 

 

 

 

 

 

 N23

 

 

 

 

 

 

Incorrect password

The password for the network is either incorrect or missing. (N23)

Select Change network settings to make any necessary changes to your network name and password.

 


General network troubleshooting tips

How to configure network settings on your DVR

 

 

 

 N24

 

 

 

 

 

Network adapter problem

Problem encountered with the network adapter. (N24)

Please make sure that your network adapter is securely plugged into a USB port on the back of the DVR.

 

TiVo Wireless G Adapter: General Troubleshooting

General network troubleshooting tips

 

 

 N25

 

 

 

 

Could not set clock

To connect to the TiVo Service, the TiVo DVR must use either UDP port 123 or TCP port 37. Neither of these ports was available. (N25)

 

 

What network ports and IP addresses do I need open when using my TiVo DVR?

 

 

 

 

 N26

 

 

 

 

 

 

Unknown error

Problem encountered while connecting to the TiVo service. (N26)

  1. Unplug the network adapter from the back of your DVR.
  2. Wait at least 15 seconds, then reconnect the network adapter.
  3. Try connecting to the TiVo service again.
 
 

TiVo Wireless G adapter: general troubleshooting

General network troubleshooting tips

 

 

 

 

 

 N27

 

 

 

 

 

 

 

Network Cable Unplugged

The TiVo DVR encountered a problem connecting to the network. (N27)

Please make sure your network cable is securely plugged into the ethernet port/network adapter on the back of the TiVo DVR.

 

 

General network troubleshooting tips 

 

 

 

 

 

 

 

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