What does the end of the TiVo Service mean for you and your TiVo after 31 October?

Once the TiVo Service is withdrawn, there will be no electronic programming guide after 7 days, and the following features will stop working:

  • Season Pass recording functionality;
  • WishList and Title Search recording functionality;
  • TiVo Suggestions recording functionality;
  • TiVo Genie remote scheduling functionality;

and Home Networking Package functionality will be limited*.

You will also lose access to the limited broadband applications (such as Picasa photos) and broadband games currently available on the TiVo device via the TiVo Service, and while TiVo KidZone and Parental Controls will continue to work with existing recordings, these features will not be able to work for any new recordings made after 31 October 2017 (given they also rely on the electronic programming guide). 

As long as you do not run a Guided Set Up or Clear & Delete on your device, after 31 October 2017 you will still be able to use your TiVo Device to: 

  • convert and receive digital channels on an old analogue TV;
  • watch recordings made on the device prior to 31 October 2017 (“existing recordings”);
  • pause, rewind and instant replay live TV and existing recordings;
  • fast-forward existing recordings;
  • use TiVo KidZone and Parental Controls so far as they relate to existing recordings;
  • record the channel you are watching in a 30 minute block (from the moment you press record);
  • record items manually if you know the start and approximate end time for each program (although this will be a lot more difficult to do without the Electronic Programming Guide); and
  • *transfer (subject to being Home Networking Package customer) recordings from their TiVo device to a PC/ Mac.

Notwithstanding, Hybrid:

  • does not recommend running your TiVo beyond the life of the TiVo Service; and
  • if you are still using your TiVo device with the limited functionality above, and you run a Guided Setup or Clear & Delete on the device after 31 October, the device will lose all functionality.  

The TiVo device will not be supported from a technical perspective after 31 October 2017, and there will be no customer support nor authorised repair facilities available to customers after that date.

Unless you are eligible to take part in the TiVo Swapout program (in which case you need to keep your TiVo device for your swap out), we recommend you dispose of your TiVo device at your nearest e-cycling facility when the TiVo service ends on 31 October 2017. 

If you require further assistance, for a limited time you can still reach us at



Swap Out Support

If you were eligible for the TiVo Swap Out offer and registered before 31 October, you have until 30 November 2017 to use your discount code.

For assistance with:

  • placing an order for a Fetch Mighty under the TiVo Swap Out offer
  • checking the availability of a Fetch Mighty device ordered from the TiVo Swap Out offer

Harvey Norman customer support can be contacted directly by calling either:

  • Online Enquiries 02 9763 6899,
  • Store Enquiries 1300 GO HARVEY (1300 464 278)
  • Or via the live chat service online at www.harveynorman.com.au

For assistance with the Fetch Mighty device, Fetch TV Packages or activating a Fetch TV account, please visit www.fetchtv.com.au.

Fetch customer support is available online at fetchtv.com.au/account