myTiVo.com.au

Please note: Your TiVo media device should only be connected to your network after you have completely set up the network and checked that your modem, router, and PC are communicating properly with your Internet Service Provider. You should also make sure that any security measures you installed on your network are configured to allow your TiVo media device to exchange information with your TiVo Service over the internet.

If you receive one of the following messages while using your TiVo media device, select from the links below to find out more:

• No network adaptor (N01)
• No DHCP server (N02)
• DHCP lease denied (N03)
• DHCP error (N04)
• Duplicate IP address (N05)
• Wireless network not found (N06)
• Gateway not found (N07)
• Gateway not configured (N09)
• Access point not found (N10)
• Connection interrupted (N11)
• Service not answering (N12)
• Service not found (N13)
• The TiVo Service is not answering (N14)
• No DNS response (N21)
• DNS not found (N22)
• Incorrect password (N23)
• Network adaptor problem (N24)
• Network cable unplugged (N27)

No network adaptor (N01)

This means that your TiVo media device isn’t able to detect a Wireless Adaptor connected your USB port on your TiVo media device.

• Check that your Wireless Adaptor is securely plugged in to a USB port on the back of your TiVo media device.

No DHCP server (N02)

This means no DHCP server could not be located on your network.

• Check that the DHCP settings on your router are properly configured
• If you are using a wired network, check that your Ethernet cable is securely connected.
• If you are using an encrypted wireless network, check that your network password is correct.

DHCP lease denied (N03)

This means the DHCP server was unable to supply an IP address. It might be temporarily out of IP addresses.

• Wait a few minutes, and then try connecting again.
• Try increasing the number of IP addresses that your DHCP server can assign.

DHCP error (N04)

This means there is a problem with the DHCP server.

• Check that the DHCP settings on your router are properly configured

Duplicate IP address (N05)

This means that the IP address you’ve set for your TiVo media device is currently in use by another device on the network.

• Change your network settings to use a different (and unused) IP address.

Wireless network not found (N06)

This means that your TiVo media device is unable to see the selected wireless network.

• Make sure your wireless network is operational, your wireless network settings are properly configured, and that you have sufficient signal strength at this location.
• Select Change network settings to make any necessary changes to your network name and password.
• If your wireless router uses an access control list, make sure your TiVo Wireless Adaptor’s MAC ID has been added to the list. Make this change in your wireless access point’s settings and then try again. You can find your TiVo Wireless Adaptor’s MAC ID by checking the label on the bottom of the adaptor
• Check for possible interference sources nearby, such as microwave ovens or cordless phones.
• Try rebooting your router or access point.

Gateway not found (N07)

This means that your TiVo media device hasn’t been able to connect to your gateway (router).

• Please make sure your network is operational and correctly configured.
• If you are using an encrypted wireless network, check that your network password is correct.
• Try rebooting your router or access point.

Gateway not configured (N09)

This error will appear when you’ve chosen to set a static IP address but the gateway (router) IP address entered is not valid or the gateway is not configured correctly.

• Check that your router or access point is correctly configured.
• Try rebooting your router or access point.

Access point not found (N10)

This error appears when your TiVo media device is unable to connect to the selected router or access point.

• Check that your router or access point is correctly configured and currently switched on
• Check that you’re using the right wireless network settings, including encryption key
• Check that you have sufficient wireless signal strength
• Try rebooting your router or access point.

Connection interrupted (N11)

This error will appear if your TiVo’s connection has dropped out while communicating with the TiVo Service.

• Check to see if you can access the Internet from other devices
• Check that you have sufficient wireless signal strength
• Try rebooting your router or access point.

Service not answering (N12)
The TiVo service is not answering (N14).

These errors are very rare and indicate that your TiVo media device has been able to connect to the TiVo Service, but hasn’t received any response.

• Wait a few minutes, and then try connecting again.

Service not found (N13)

This error appears if your TiVo can connect to the Internet, but the ports that it uses to talk to the TiVo Service are being blocked.

• Make sure your router or firewall software aren’t blocking any of the ports used by your TiVo media device
• Try rebooting your router or access point

Which network ports and IP addresses need to be open?

No DNS response (N21)

This error appears if there’s a problem with your Internet connection.

• Check to see if you can access the Internet from other devices
• Check that you have sufficient wireless signal strength
• Try rebooting your router or access point

DNS not found (N22)

This error appears if there’s a problem with your Internet connection.

• Check to see if you can access the Internet from other devices
• Check that you have sufficient wireless signal strength
• Try rebooting your router or access point

Incorrect password (N23)

This error appears if the wireless security password entered for your network is incorrect.

• Confirm the security settings on your router

Network adaptor problem (N24)

This error appears when your Wireless Adaptor is detected but is encountering a problem.

• Check to see that the USB cable is securely attached to both the Wireless Adaptor and TiVo media device

Network cable unplugged (N27)

This error appears when your network connection has dropped out.

• If you’re using a wireless network, check that you have sufficient wireless signal strength, and that both lights on the adaptor are on
• If you’re using a wired network, make sure that your Ethernet cable is securely plugged into the Ethernet port on the back of your TiVo media device
• Try rebooting your router or access