<?xml version="1.0" encoding="iso-8859-1" standalone="yes" ?>
<rss version="2.0">
<channel>
<title>Welcome to the TiVo Support Site -  Hot Topics</title>
<description>TiVo Support</description>
<link>http://support.mytivo.com.au/feed/news/rss.php</link>	<item>
		<title><![CDATA[ Scheduled Maintenance]]></title>
		<description><![CDATA[<div class="servicestatus">
<div style="font-family: Verdana, Arial, Helvetica, sans-serif; background-color: #ffffff">
<p style="font-size: 10px">
There is no maintenance scheduled at this time.
</p>
<p style="font-size: 10px">
 
</p>
<h2><span style="font-size: 15px; font-weight: bold" class="Apple-style-span">Service Issues</span></h2>
</div>
<p>
The Pixel Eyes application is currently down due to system upgrades on the part of our partners. We apologise for the extended delay in the return to normal functionality of the Pixel Eyes feature. Functionality will be restored shortly, but thank you for your patience during this period of down time. 
</p>
</div>
]]></description>
		<link>http://support.mytivo.com.au/index.php?action=news&amp;newsid=2&amp;newslang=en</link>
		<pubDate>Fri, 16 Dec 2011 06:02:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Southern Cross Nine launches in Spencer Gulf, Port Augusta and Broken Hill Regions]]></title>
		<description><![CDATA[<p>
From Sunday 31 October, TiVo customers in Spencer Gulf, Port Augusta and Broken Hill will receive Channel Nine in a historic first for the region.<br />
<br />
Depending on individual TiVo media device settings, some customers may not automatically receive the new channel.<br />
<br />
To resolve this issue please perform a channel rescan on your TiVo media device by going to TiVo Central &gt; Messages &amp; Settings &gt; Settings &gt; Channels &gt; Channel Scan&gt; &#39;Delete Channels and Rescan&#39; and following the prompts.<br />
<br />
When you have completed the scan, select &#39;Add All Channels&#39;, then go to the live Guide and you should see new channel 8 as "SC Nine". You will also need to reset any favourite channels you had set up before the 
rescan.<br />
<br />
Enjoy the new channel!<br />
The TiVo team
</p>
]]></description>
		<link>http://support.mytivo.com.au/index.php?action=news&amp;newsid=9&amp;newslang=en</link>
		<pubDate>Fri, 29 Oct 2010 06:04:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Seven Network broadcasts AFL Grand Final in 3D]]></title>
		<description><![CDATA[<p>
<strong>What do I need to experience 3D TV on my TiVoŽ media device media device? </strong><br />
To experience 3D TV content on your TiVoŽ media device you will need to connect your TiVoŽ media device to a 3D TV using a HDMI 1.3 compliant cable. Proper playback of 3D TV will not work using Component or Composite video cables, or non-compliant HDMI cables.
</p>
<p>
 
</p>
<p>
<strong>How do I access the new 3D TV trial broadcast channel?</strong><br />
The 3D TV trial channel will be displayed as Channel 40, and is being broadcast in the following regions:
</p>
<p>
 
</p>
<ul>
	<li>Adelaide metro</li>
	<li>Brisbane metro</li>
	<li>Melbourne metro</li>
	<li>Inner Newcastle</li>
	<li>Perth metro</li>
	<li>Sydney metro</li>
</ul>
<p>
 
</p>
<p>
If you are in one of these regions, your TiVoŽ media device should automatically detect the channel and add it to your Channel List the On-Screen Guide.<br />
<br />
If your TiVoŽ media device doesnt automatically add the channel, you will need to perform a channel scan. To perform a channel scan: Go to TiVoŽ Central &gt; Messages &amp; Settings &gt; Settings &gt; Channels &gt; Channel Scan &gt; Scan for Channels. When you have completed the scan, select &#39;Add Channels&#39;.<br />
<br />
If your TiVoŽ media device still isn&#39;t able to see the 3D TV trial channel, please try performing a channel rescan. To perform a channel rescan: Go to TiVoŽ Central &gt; Messages &amp; Settings &gt; Settings &gt; Channels &gt; Channel Scan&gt; &#39;Delete Channels and Rescan&#39;. When you have completed the scan, select &#39;Add All Channels&#39;.<br />
<br />
<strong>Please note:</strong> If you perform a rescan you will need to reset any favourite channels you had set up.<br />
<br />
If your TiVoŽ media device still isn&#39;t able to see the 3D TV trial channel, please try manually adding the channel for your region. To manually add a channel: Go to TiVoŽ Central &gt; Messages &amp; Settings &gt; Settings &gt; Channels &gt; Add a Channel. A Warning screen will appear indicating that any recordings will be stopped and no scheduled recordings will proceed while you access this setting. If you have no recordings in progress, select "OK, access this setting". From the "Add a Channel" screen select the frequency for your region from the following list:
</p>
<p>
 
</p>
<div align="center">
<table border="1" cellspacing="1" width="80%" style="border-collapse: collapse" bordercolor="#000000">
	<tbody>
		<tr>
			<td align="left"><strong><font size="2">Region</font></strong></td>
			<td align="left"><strong><font size="2">Frequency</font></strong></td>
		</tr>
		<tr>
			<td align="left"><font size="2">Adelaide</font></td>
			<td align="left"><font size="2">536.500 MHz</font></td>
		</tr>
		<tr>
			<td align="left"><font size="2">Brisbane</font></td>
			<td align="left"><font size="2">683.500 MHz</font></td>
		</tr>
		<tr>
			<td align="left"><font size="2">Melbourne</font></td>
			<td align="left"><font size="2">578.500 MHz</font></td>
		</tr>
		<tr>
			<td align="left"><font size="2">Newcastle</font></td>
			<td align="left"><font size="2">578.500 MHz</font></td>
		</tr>
		<tr>
			<td align="left"><font size="2">Perth</font></td>
			<td align="left"><font size="2">578.500 MHz</font></td>
		</tr>
		<tr>
			<td align="left"><font size="2">Sydney</font></td>
			<td align="left"><font size="2">578.500 MHz</font></td>
		</tr>
	</tbody>
</table>
</div>
<p>
 
</p>
<p>
The Channels Found screen will appear listing the channels in your area that use that frequency, and will give you the option to add those channels to your channel list. If there are no channels on that frequency in your area, you will see the message "No Channels Found." This means that your antenna is unable to pick up the 3D TV trial frequency for your region.
</p>
<p>
 
</p>
<p>
<strong>How can I record the 3D TV broadcast for viewing at a later time?</strong>
</p>
<p>
Guide information will be made available for the main broadcast of the AFL Grand Final only. To ensure that your TiVoŽ media device has the latest Guide information, force a connection to the TiVoŽ Service.<br />
<br />
To connect to the TiVoŽ Service: Go to TiVoŽ Central &gt; Messages &amp; Settings &gt; Settings &gt; Network &gt; Connect to the TiVo Service Now.<br />
<br />
After downloading the most recent Guide information you should see programme information in your Guide for the AFL Grand Final.
</p>
<p>
If your TiVoŽ media device doesn&#39;t download the updated Guide information in time, you will need to manually configure your TiVoŽ media device to record programmes on the trial channel.<br />
<br />
To manually record a programme: Go to TivoŽ Central &gt; Find Programs &gt; Record by Time or Channel &gt; Set up Manual Recording.<br />
<br />
On the Set Up Manual Recording screen, choose how often you want the manual recording to run, the day, channel, start time and end time, then press SELECT to enter the recording options, and then SELECT again on the Confirm Selections screen to confirm the manual recording details, and SELECT again after receiving confirmation that the recording has been added to your TiVoŽ media devices To Do List.<br />
<br />
<strong>Handy Tip:</strong> If a show runs short, you can stop a manual recording by pressing INFO to bring up the programme info for the current show and then SELECT to stop the current recording.
</p>
<p>
 
</p>
<p>
<strong>What time will the telecast begin on 3D?</strong>
</p>
<p>
The telecast will be live from the commencement of the pre-match entertainment at approximately 1:30pm.
</p>
<p>
 
</p>
<p>
<strong>Will it be replayed on any other channels?</strong>
</p>
<p>
The AFL Grand Final will be replayed from time to time on Digital Channel 40 throughout the trial period of 18 September to 8 October 2010.
</p>
]]></description>
		<link>http://support.mytivo.com.au/index.php?action=news&amp;newsid=8&amp;newslang=en</link>
		<pubDate>Fri, 08 Oct 2010 09:14:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Seven Network launches new channel 7mate]]></title>
		<description><![CDATA[<p>
The Seven Network&#39;s new channel 7mate will launch on channel 73 in metropolitan and 7QLD areas on Saturday 25 September, with regional areas rolling out over the following month.<br />
<br />
As the new channel is launching on its own channel number, channel 70HD will not disappear from your EPG and it will simply become a duplicate of 7SD. This means you will not need to reset any 70HD Season Pass recordings as they will continue to record your favourite shows on 7.<br />
<br />
Depending on individual TiVo media device settings, some customers may not automatically receive the new channel.<br />
<br />
To resolve this issue please perform a channel rescan on your TiVo media device by going to TiVo Central &gt; Messages &amp; Settings &gt; Settings &gt; Channels &gt; Channel Scan&gt; &#39;Delete Channels and Rescan&#39; and following the prompts.<br />
<br />
When you have completed the scan, select &#39;Add All Channels&#39;, then go to the live Guide and you should see new channel 73 as "7mate". You will also need to reset any favourite channels you had set up before the 
rescan.<br />
<br />
Enjoy the new channel!<br />
The TiVo team
</p>
]]></description>
		<link>http://support.mytivo.com.au/index.php?action=news&amp;newsid=7&amp;newslang=en</link>
		<pubDate>Fri, 08 Oct 2010 09:13:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Nine Network launches new channel GEM]]></title>
		<description><![CDATA[<p>
The Nine Network&#39;s new channel GEM will launch on channel 90 in metropolitan areas on Sunday 26 Sept, with regional areas rolling out over the following month.<br />
<br />
As this channel is taking the place of existing 90HD programming any Season Passes will need to be set up again using Channel 9.<br />
<br />
To remove Season Passes from your TiVo media device, go to TiVo Central &gt; Find Programs &gt; Season Pass Manager and press CLEAR on your remote to remove any existing Season Passes which need to be changed.<br />
<br />
New Season Passes can be set up as usual by locating shows in TiVo Central &gt; Find Programs &gt; Search by Title or by selecting them in your On Screen Guide, or to save time, you can login to <a href="http://genie.mytivo.com.au">TiVo Genie</a>  for quick &#39;1 click record&#39; Season Pass.<br />
<br />
Enjoy the new channel!<br />
The TiVo team.
</p>
]]></description>
		<link>http://support.mytivo.com.au/index.php?action=news&amp;newsid=6&amp;newslang=en</link>
		<pubDate>Fri, 08 Oct 2010 09:13:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[TiVo is 3D ready!]]></title>
		<description><![CDATA[<p>
<strong>What do I need to experience 3D TV on my TiVoŽ media device media device? </strong><br />
To experience 3D TV content on your TiVoŽ media device you will need to connect your TiVoŽ media device to a 3D TV using a HDMI 1.3 compliant cable. Proper playback of 3D TV will not work using Component or Composite video cables, or non-compliant HDMI cables.
</p>
<p>
 
</p>
<p>
<strong>How do I access the new 3D TV trial broadcast channel?</strong><br />
The 3D TV trial channel will be displayed as Channel 40, and is being broadcast in the following regions:
</p>
<p>
 
</p>
<ul>
	<li>Adelaide</li>
	<li>Brisbane</li>
	<li>Melbourne</li>
	<li>Newcastle</li>
	<li>Perth</li>
	<li>Sydney</li>
	<li>Wollongong</li>
</ul>
<p>
 
</p>
<p>
If you are in one of these regions, your TiVoŽ media device should automatically detect the channel and add it to your Channel List the On-Screen Guide.<br />
<br />
If your TiVoŽ media device doesnt automatically add the channel, you will need to perform a channel scan. To perform a channel scan: Go to TiVoŽ Central &gt; Messages &amp; Settings &gt; Settings &gt; Channels &gt; Channel Scan &gt; Scan for Channels. When you have completed the scan, select &#39;Add Channels&#39;.<br />
<br />
If your TiVoŽ media device still isn&#39;t able to see the 3D TV trial channel, please try performing a channel rescan. To perform a channel rescan: Go to TiVoŽ Central &gt; Messages &amp; Settings &gt; Settings &gt; Channels &gt; Channel Scan&gt; &#39;Delete Channels and Rescan&#39;. When you have completed the scan, select &#39;Add All Channels&#39;.<br />
<br />
<strong>Please note:</strong> If you do a rescan you will need to reset any favourite channels you had set up.<br />
<br />
If your TiVoŽ media device still isn&#39;t able to see the 3D TV trial channel, please try manually adding the channel for your region. To manually add a channel: Go to TiVoŽ Central &gt; Messages &amp; Settings &gt; Settings &gt; Channels &gt; Add a Channel. A Warning screen will appear indicating that any recordings will be stopped and no scheduled recordings will proceed while you access this setting. If you have no recordings in progress, select "OK, access this setting". From the "Add a Channel" screen select the frequency for your region from the following list:
</p>
<p>
 
</p>
<div align="center">
<table border="1" cellspacing="1" width="80%" style="border-collapse: collapse" bordercolor="#000000">
	<tbody>
		<tr>
			<td align="left"><strong><font size="2">Region</font></strong></td>
			<td align="left"><strong><font size="2">Frequency</font></strong></td>
		</tr>
		<tr>
			<td align="left"><font size="2">Adelaide</font></td>
			<td align="left"><font size="2">536.500 MHz</font></td>
		</tr>
		<tr>
			<td align="left"><font size="2">Brisbane</font></td>
			<td align="left"><font size="2">683.500 MHz</font></td>
		</tr>
		<tr>
			<td align="left"><font size="2">Melbourne</font></td>
			<td align="left"><font size="2">578.500 MHz</font></td>
		</tr>
		<tr>
			<td align="left"><font size="2">Newcastle</font></td>
			<td align="left"><font size="2">578.500 MHz</font></td>
		</tr>
		<tr>
			<td align="left"><font size="2">Perth</font></td>
			<td align="left"><font size="2">578.500 MHz</font></td>
		</tr>
		<tr>
			<td align="left"><font size="2">Sydney</font></td>
			<td align="left"><font size="2">578.500 MHz</font></td>
		</tr>
		<tr>
			<td align="left"><font size="2">Wollongong</font></td>
			<td align="left"><font size="2">683.500 MHz</font></td>
		</tr>
	</tbody>
</table>
</div>
<p>
 
</p>
<p>
The Channels Found screen will appear listing the channels in your area that use that frequency, and will give you the option to add those channels to your channel list. If there are no channels on that frequency in your area, you will see the message "No Channels Found." This means that your antenna is unable to pick up the 3D TV trial frequency for your region.
</p>
<p>
 
</p>
<p>
<strong>How can I record the 3D TV broadcast for viewing at a later time?</strong>
</p>
<p>
As the 3D TV trial broadcast is currently transmitted without any Guide information, you will need to manually configure your TiVoŽ media device to record any programmes.<br />
<br />
To manually record a programme: Go to TivoŽ Central &gt; Find Programs &gt; Record by Time or Channel &gt; Set up Manual Recording.<br />
<br />
On the Set Up Manual Recording screen, choose how often you want the manual recording to run, the day, channel, start time and end time, then press SELECT to enter the recording options, and then SELECT again on the Confirm Selections screen to confirm the manual recording details, and SELECT again after receiving confirmation that the recording has been added to your TiVoŽ media devices To Do List.<br />
<br />
<strong>Please note:</strong> If a show runs short, you can stop a manual recording by pressing INFO to bring up the programme info for the current show and then SELECT to stop the current recording. 
</p>
]]></description>
		<link>http://support.mytivo.com.au/index.php?action=news&amp;newsid=5&amp;newslang=en</link>
		<pubDate>Wed, 26 May 2010 07:23:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[One HD now live in Darwin!]]></title>
		<description><![CDATA[<p>
Some TiVo customers in Darwin may not be automatically receiving the recently launched 
One HD digital channel (Channel 1).<br />
<br />
To resolve this issue please perform a channel rescan on your TiVo media
device: Go to TiVo Central &gt; Messages &amp; Settings &gt; Settings 
&gt; Channels &gt; Channel Scan&gt; &#39;Delete Channels and Rescan&#39; and 
follow the prompts.<br />
<br />
When you have completed the scan, select &#39;Add All Channels&#39;, then go to 
the live Guide and you should see new channel 1 as "One HD" . You will 
also need to reset any favourite channels you had set up before the 
rescan.<br />
<br />
Enjoy the new channel!<br />
The TiVo team.
</p>
]]></description>
		<link>http://support.mytivo.com.au/index.php?action=news&amp;newsid=4&amp;newslang=en</link>
		<pubDate>Fri, 21 May 2010 09:44:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[New WTV Digital Channel - Channel 44]]></title>
		<description><![CDATA[<p>
Some TiVo customers in Perth may not be automatically receiving the new West Television (WTV) digital channel (Channel 44).<br />
<br />
To resolve this issue please perform a channel rescan on your TiVo media device: Go to TiVo Central &gt; Messages &amp; Settings &gt; Settings &gt; Channels &gt; Channel Scan&gt; &#39;Delete Channels and Rescan&#39; and follow the prompts.<br />
<br />
When you have completed the scan, select &#39;Add All Channels&#39;, then go to the live Guide and you should see new channel 44 as "WTV" . You will also need to reset any favourite channels you had set up before the rescan.<br />
<br />
Enjoy the new channel!<br />
The TiVo team.
</p>
]]></description>
		<link>http://support.mytivo.com.au/index.php?action=news&amp;newsid=3&amp;newslang=en</link>
		<pubDate>Wed, 12 May 2010 01:59:00 GMT</pubDate>
	</item>
	<item>
		<title><![CDATA[Contact Us]]></title>
		<description><![CDATA[<p>
<strong>Visit My Account for all your account needs  TiVo  media device activations, update your contact information, activate the Home Networking Package, find your Media Access Key, and more!
</strong>
</p>
<p>
Need more information on your TiVo features? Check out What is TiVo? for a quick walk-through of your TiVo media devices great features and functions. If you are still unable to solve your TiVo problem, friendly TiVo technicians are standing by to assist you with any questions, issues, or difficulties you may be experiencing.
</p>
<p>
 
</p>
<div id="promoboxes">
<div class="boxwide float_left">
<div class="widecol">
<img src="assets/images/layout/phone1.png" alt=" " width="269" height="27" /><br />
<br />
<h3 style="margin-top: 5px">Trained TiVo technicians are standing by to take your call. Please have your TiVo service number ready, found online on your My Account Dashboard or on the back of your TiVo media device.</h3>	
<p style="margin-top: 5px">
Support will be available from
</p>
<p class="bold">
9am - 5:30pm, 7days AEST
</p>
</div>
</div>
<div class="boxwide float_right">
<div class="widecol">
<h2 class="lightleft">Have an Enquiry?</h2>
<h3>Contact our friendly Customer Support Team here! Our TiVo technicians are available to assist you with any product or service concerns you may have at the following hours:</h3>	
<p>
Support will be available from
</p>
<p class="bold">
9am - 5:30pm, 7days AEST
</p>
<p>
<a href="index.php?sid=114919&amp;lang=en&amp;action=ask" class="button lrg">Ask a Question</a>
</p>
</div>
</div>
<div class="clear">
</div>
</div>
]]></description>
		<link>http://support.mytivo.com.au/index.php?action=news&amp;newsid=1&amp;newslang=en</link>
		<pubDate>Fri, 13 Nov 2009 03:58:00 GMT</pubDate>
	</item>
</channel>
</rss>
