Welcome to the TiVo Support Site - The five questions posted most recently:

My TiVo is dropping sound via HDMI. How do I fix this?

Wed, 01 Feb 2012 05:27:00 GMT

If you are experiencing sound drops when using your TiVo in conjunction with an HDMI cable, there are a few things you should check:

1. Are there any software updates available for your TV? Recently a number of large TV manufacturers released new software updates aiming at fixing this issue.

2. Try turning off the TiVo Sounds by navigating to TiVo Central > Messages & Settings > Settings > Audio > Sound Effects Volume > Off.

3. Change the sound type from Dolby Digital to PCM by navigating to TiVo Central > Messages & Settings > Settings > Audio > Dolby Digital > Select "Dolby Digital to PCM"

4. Re-sync the HDCP handshake by removing the TiVo's HMDI plug from the back of the TV, then unplug your TV from the powerpoint (simply turning it off will not do the trick). Wait 30 seconds, then re-plug the TiVo in. Once it has booted up, go ahead and plug the TiVo's HDMI cable back in to the TV.

5. Check your TV for a CEC feature, which controls HDMI-connected devices via the TV, and turn this feature OFF:

Specific brand names for CEC are:

- Anynet+ (Samsung)

- Aquos Link (Sharp)

- BRAVIA Sync (Sony)

- HDMI-CEC (Hitachi)

- E-link (AOC)

- Kuro Link (Pioneer)

- CE-Link and Regza Link (Toshiba)

- RIHD (Remote Interactive over HDMI) (Onkyo)

- SimpLink (LG)

- HDAVI Control, EZ-Sync, VIERA Link (Panasonic)

- EasyLink (Philips)

- NetCommand for HDMI (Mitsubishi)

My TiVo is stuck showing TiVo advertisements/demos. What do I do?

Mon, 23 Jan 2012 01:43:00 GMT

If your TiVo is looping the demo videos then it has gone into demo mode due to being left alone for too long on the start up screen. To exit Demo Mode, please reboot the TiVo media device by unplugging it from the power, waiting 30 seconds, then plugging it back in. Please wait for the TiVo to go through its startup screens (Welcome! Powering Up... and Almost There, just a few minutes more). It should take around 15 minutes.

Once the TiVo is showing the Guided Setup screen, please proceed to follow the on-screen prompts with the TiVo remote. If you leave the TiVo on the start Guided Setup screen for more than 10 minutes, it will revert back into Demo Mode.�

I'm having trouble logging in to TiVo Genie on my Mobile Browser.

Mon, 12 Dec 2011 23:57:00 GMT

Please make sure that cookies are enabled on your mobile web browser in order to view TiVo Genie.�

For iPhone: navigate to Settings > Safari > Accept Cookies -> Select either "From Visited" or "Always" according to your preferences.�

TiVo Genie won't let me scroll around the Grid Guide.

Mon, 12 Dec 2011 23:52:00 GMT

In order to run properly, TiVo Genie requires javascript to be enabled. Please check that you have the latest version of javascript installed by visiting�http://www.java.com/en/download

Make sure javascript in enabled on your browser by navigating to Tools > Content > Javascript.

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I can't see TiVo Genie's sidebar to press record?

Mon, 12 Dec 2011 23:47:00 GMT

If TiVo Genie is not displaying properly or the sidebar is not visible when you select a program you wish to record, it is likely that your screen resolution or size is set too low for the full screen to display. Please try zooming out on your web browser by either going to File > Zoom Out or holding CTRL and scrolling down or pressing CTRL and the minus (-) key, until you can see the side bar and/or record button on the right side of the screen.