Support | myTivo.com.au

Check

Exchange, Return and Delivery

If you would like to exchange a faulty or damaged TiVo item or follow up on a delivery timeframe, please fill out the following form. We aim to respond to you within two business days.

One of our TiVo staff will respond between the following hours, 10am - 6pm (EST), Monday - Friday (excluding public holidays).

* - Indicates required fields

Select a topic: *

Brief description: *

So that we can follow-up with you, please provide your contact information for our staff to call you.

Title: *

First Name: *

Surname: *

Postcode: *

Email: *

Confirm Your Email: *

Primary Phone Number: *
(No Spaces Allowed. We will call this phone number first.)

Back up phone number: *
(No Spaces Allowed. A different phone number we can use if we cannot reach you on the primary number.)

Suggested call time: *

Morning Afternoon Evening

The following information is optional and not required for your call. However it will help our staff plan when to call you, and to find information about your TiVo media device if you are making a delivery enquiry.

Preferred day for us to call:

TiVo Service Number: TSN (XXX XXXX XXXX XXXX)
The TiVo Service Number is a unique number located at the back of your TiVo media device. This information is not required, but if you have a TSN, this information will help our staff locate information about your TiVo media device.

Please enter the characters you're reading in the image

Please note that this verification process is case sensitive.

Please Note: When you receive a new replacement TiVo ® media device from us then your new replacement TiVo® media device will not require you to reactivate it. We'll take care of that for you. You will see instructions in the box to activate, but plea

myTiVo.com.au

Australia

Exchange, Return and Delivery